Terms & Conditions
Welcome to Brooke Withers Swim School. We look forward to helping your child develop his or her swimming in a fun and safe environment. We have the following policies in place to keep the swim school running smoothly.
Once enrolled, monthly automatic direct debit payments apply to lesson blocks. Lesson bookings continue for 11 calendar months a year from the third week of January until Christmas shut down. Each of your classes roll over week to week, term to term. Every direct debit payment is processed on the 20th of each month.
Should your lesson fall on a NSW Public Holiday, you will NOT be charged for that lesson/week in that month’s direct debit run.
We believe that this process will facilitate a much smoother running of the swim school.
School Holiday Swim Programs are invoiced separately upon booking.
Make-up Classes and Cancellations
If your child is not able to attend their regular class, we offer ten (10) make-up classes each calendar year (subject to availability) to ensure they can make-up all their classes. Please phone us to notify that you are cancelling with at least 30 minutes notice prior to their lesson commencing. Once you have cancelled, please liaise with reception to book your make-up class.
Make-up lessons can only be booked in a week in advance. IF YOU DO NOT CANCEL YOUR CLASS, WE CANNOT OFFER YOU A MAKE-UP LESSON. Make-up classes are only available if there are no outstanding fees on your account. Once cancellation of your enrolment has been given to Swim School any outstanding make-up classes will no longer be available to use.
Cancellation of your swimming membership must be done in writing by completing a cancellation form. If you pay by direct debit you must cancel with at least 48 hours written notice, prior to the 20th of the month otherwise you will be charged in full for that month.
An administration cancellation charge of $25 applies to swimming memberships that are paid in full. If your circumstances change during the term and you need to swap class times please speak to reception. We love to help, just let us know.
Exclusion from Class
If your child has a runny nose, but is deemed non-infectious, please be prepared to blow their nose during their lesson if necessary. Do not bring your child to swimming if he/she is unwell. Due to its high levels of contagion, if your child has been vomiting or has diarrhoea, he or she must stay out of the pool until fully recovered and has been excluded for no less than a minimum of 48 hours after the last loose bowel movement.
Rash vests and board shorts are not appropriate swimwear for lessons as they weigh children down in the water. Children with long hair should ideally wear swim caps. We also recommend goggles for all our swimmers (apart from our baby levels). We prefer that children do not wear jewellery, make up, face paint or coloured hair spray in the pool.
Happy Nappy – swim school policy for children not toilet trained
Babies and children who are not yet toilet trained must wear a ‘Happy Nappy’. Disposable nappies are NOT permitted. In the event that your child defecates in the pool when not wearing a ‘Happy Nappy’, you will be required to pay a super chlorination cleaning fee of $300 at the time of the ‘accident’.
If your child is not toilet trained or there is any doubt it is swim school policy that they must wear a Happy Nappy – these are available at front reception for $20.
We respectfully ask you seek pre-approval from reception before you take any photographs or videos of your child in the water. Temporary ‘media passes’ will be given and should be worn once approval is sought. Should you photograph another child in the pool, you may be asked to
delete the image.
Pool Deck Safety
Parents/guardians are responsible for supervising their children before and after their lessons and any siblings in attendance are to be kept in sight at all times and within a safe distance from the pool side. Any child not actively participating in a swimming class is not the responsibility of Brooke Withers Swim School staff.
Due to medical and safety reasons, at least one parent or guardian of the participant must be poolside for, and during the entire lesson. Parents must not leave the premises whilst their child is in the pool and parents must supervise their children whilst on the premises. In order to reduce
the likelihood of any slips, accidents or injury, patrons must ensure appropriate slip resistant footwear is worn to and from the pool.
Terms & Conditions
In consideration for Brooke Withers Sport & Life (Warriewood) Pty Ltd, trading as Brooke Withers Swim School (Brooke Withers Swim School) allowing my child(ren) named overleaf (the participant) to participate in the swimming activities conducted by Brooke Withers Swim
School I agree to the terms and conditions set out in this document.
I understand that although Brooke Withers Swim School attempts to minimise any risk of personal injury, all physical activities carry risks that may result in personal injury to the participant and that accidents may occur.
I acknowledge that personal injury is an inherent risk within the activities undertaken as a part of this activity. In the event of accident or illness, I authorise the Pool Supervisor to consent, where it is impracticable to communicate with me, to my son/daughter receiving any medical treatment. I also authorise to engage such treatment and agree to pay the appropriate fees for such service and treatment.
I understand it is my responsibility as a parent/guardian to notify Brooke Withers Swim School of any medical conditions that might inhibit my child’s ability to participate or follow instructions. I agree that the foregoing obligation shall be binding upon me personally and all members of my family. I have carefully read this agreement and fully understand its contents. I am aware that this is a release of liability and a contract between Brooke Withers Swim School and its affiliated organisations and/or myself and sign it of my own free will.
Participation in the program of activities organised by Brooke Withers Swim School carries a risk that a participant may suffer personal injuries or in very rare cases extreme disability or death. Such injuries may occur by participation and exertion in activities with which participants may not be familiar, by participants failing to follow instructions in performing various activities, or by participants or instructors making errors of judgment.